Terms and Conditions

Prices

The prices shown include Value Added Tax (VAT) currently at 20%, which is applicable to customers in the United Kingdom and the European Union. The Price excluding VAT is shown on the product list. Customers who have registered their address outside the European Union and the UK will be not be charged VAT. 

While we aim to ensure that all prices, and pictorial and textual specifications are correct, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as practicable. If the error is to your detriment, we will give you the option of confirming your order at the revised price or cancelling it partially or completely. If the error is to your benefit, we will have the option, in our complete discretion, of cancelling your order, completely or in part for the items concerned. If we are unable to contact you or you do not respond, we will cancel your order and refund your payment.

Availability

Goods are subject to availability. If any item you have ordered is not available, we will inform you as soon as practicable, giving you the option of delivery of the item when it becomes available, changing to an alternative product or cancellation of your order.

Payments

Payment can be made by Bank Transfer, PayPal, Debit and Credit Cards (Visa, Mastercard, Delta, Visa Electron, Maestro and Solo). We do not accept American Express at this time.  Your payments are securely processed by Handepay and we never see or receive your card details. We take all reasonable precautions to keep the details of your order and payment secure, however, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Goods ordered from and/or delivered by us remain our property until fully paid.

We reserve the right to refuse any order at our sole discretion. In the event we refuse your order your transaction will be refunded within 5 working days.

Suitability of product

All Portasol products are manufactured by Oglesby and Butler Ltd, trading as Portasol^®, which operates a Quality System registered under ISO9001, registration number: 19.1563.

All Portasol products are RoHS compliant.

The goods we supply do not present a hazard to health and safety when properly used for the purpose for which they are designed; and if you take reasonable and normal precautions in their use.

Sometimes the product specifications from the manufacturer may change or a product is temporarily unavailable or is superseded by a newer product. In such a case we will attempt to offer you a substitute of the same or better specification at the same price. If you are not happy with the replacement you can return it and receive a full refund.

Our liability shall in all cases be limited to the total value of any order placed.

If your purchase is for business use, please ensure that you are covered by appropriate insurance.

Alternative Products

We reserve the right to supply alternative products of an equal or higher quality and specification to your ordered product in the event that the product you ordered is unavailable. We will not normally apply this right where your order is for a product of a specified brand without contacting you by email or telephone first.

Website and computer compatibility

We do not guarantee that this website will be compatible with your computer equipment.

We do not accept liability for any corruption or loss of data and similarly we will not be held liable for any other loss or damage of any kind caused to your computer equipment resulting from the use of this website.

Transfer of rights

We may transfer our rights under this agreement to third parties. This includes, but is not limited to, the collection of payments due for your purchases.

Should payment for your order remain outstanding or be refused after initial authorisation or returned in any other way, you indemnify us against the resonable costs and expenses of obtaining payment in full. This includes, but is not limited to, interest on the amount outstanding, our extra administrative costs for payment collection, and related bank charges levied against us.

Notices

We confirm transactions, dispatches, etc. and send all other notices by email to the email address that you provide. It is your responsibility to ensure that the details you provide are correct, and that your mailbox will accept messages from us. We are not responsible for the delay or loss of messages due to filtering technology, resource limits or issues with your ISP or email software. Our copy of an email sent to you will be "proof" of delivery of the message.

Other

To order goods from this website you must be 18 years of age, or older.

The contract between us shall be governed by the laws of England and Wales. Any dispute between us will be resolved exclusively in the courts of England and Wales.

We may change these terms and conditions from time to time without prior notification to you. Any changes will only apply to future orders. This version applies to orders placed after 01:00, GMT on 1st December 2019.

Statutory Rights

Your statutory rights are unaffected.